ARHS - The Hague
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C CRSS Business Support Analyst
Deadline Date: Monday 22 April 2024
Requirement: CRSS Business Support Analyst
Location: The Hague, NL
Full Time On-Site: Yes (There is flexibility for working from home when it is needed and in line with the Teleworking Directive after a period of onboarding.)
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 1 July 2024
End Contract Date: 31 December 2024
Required Security Clearance: NATO SECRET
Duties and Role:
The CQO – CFBLNet Reference and Support Services branch is delivering three main services:
- Provide the CFBLNet as a service to national and NATO customers
- Provide a reference environment to all customers as close as possible to the production environment. Specific to the scope, support services are offered for test activities and exercises; Costumers of this service are primarily other business areas within the Agency based on operational level agreements.
- Provide SME support on networking, IaaS and PaaS to CQO internal and other Agency customers
Tasks:
- Stakeholder engagement during creation and maintenance of OLA/SLAs
- Creation of status reports and recommendations on service/project financial information
- Cost analysis for providing IT services and projects
- Demand forecasting and planning
- Planning and coordinating meetings and scrum events
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 5 years extensive and progressive expertise in duties related to the function of the post.
- Team player
- Fluent in English: speaking , writing and reading
Post related experience in duties related to the function of the post must include the following at a minimum:
- Analysis of financial information and creating respective status reports
- Cost analysis for providing IT services and projects
- Demand forecasting and planning
- Familiar with principles of procurement and finance in the area of IT
- Knowledge and experience of project management / project planning methods
Desired:
- Experience with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)
- Experience with private and public cloud services
- Experience as Scrum master
- Experience with enterprise Project Management tools such as ServiceNow or EPM;
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