Page Personnel - Schiphol-Rijk
Manage global transportation for a key account, covering quotes, shipment start, vendor dispatch, and invoicing. Act as main contact for assigned customers, handling quotes, tracking, problem-solving, and project success. - Volledige vacature bekijken
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Customer Service Key Account France - Page Personnel
In this position you are part of the CS France Team. Hierarchical reporting will be to the CS Manager France with a dotted line to the Key Account Manager France. You provide guidance and support to Key Account Customers and the Key Account Manager in order to make sure that orders, questions and complaints are handled within agreed time frame following procedures and policies, leading to satisfied customers.
Client Details
The company is one of the world's largest manufacturers and distributors of quality eye wear andsunwear. The company markets its products under a number of prestigious brand names
Description
Responsibilites/ Tasks:
- Coordinate Customer Service and Sales orders for all Key Accounts.
- Coordinate the Key Accounts from orders, forecasts, deliveries sales info, reports and all logistics queries
- Handle difficult enquiries or complaints from Key Account customers
- Apply customer service policies
- Helping and advising Key Account customers by telephone, e-mail or face-to-face
- Coordinate daily logistics function
- Develop and maintain a complete functional understanding of both SAP and BI.
- Responsive to the needs and daily communication with the Key Account customers
- Communication with all internal and external employees and international offices
- Coordinate Key Account daily enquiries, sales activity
- Responsible for performance reporting
- Preparation of range sheets
- Preparation of business reports / Coordinate reports
- Preparation customer and brand sales analysis and customer turnover performance
- Support regular business meetings with Key Account Manager / buyer of allocated accounts
Profile
Position Requirements- Secondary Education degree or equivalent training, education and experience
- Fluent in French and English both verbal and written (French native language)
- Proven track record in the ability to analyze data
- Excellent skills in Excel (Advanced)
- Ability to produce reports
- Ability to multi-tasks
- 3 to 4 years working experience in a comparable role
- Excellent knowledge of Microsoft Office, excellent skills in Excel (Advanced)
- Preferred experience with SAP
- Preferred experience in International environment
- Good negotiation skills
- Able to deal with ambiguity
- Strong problem solving and issue resolution skills
- Proven track record in the ability to analyze data
- Ability to set up reports
Job Offer
- Good salary conditions (between €2.700,- and €3.000,-)
- permanent position (starting with a 7 month contract with the company)
- A interesting job in an worldwide operating company
- Free frames, 2 per year
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Salaris
€ 2.700,00 - € 3.000,00 /maandmeer...
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