Customer Service Representative
Page Personnel - Rotterdam
Fungeren als schakel tussen de klant en de sales buitendienst Beantwoorden van vragen over producten en diensten Verantwoordelijk voor de gehele orderafwikkeling tot de input van de order in SAP tot de uitlevering van de - Volledige vacature bekijken
Helaas bent u niet ingelogd, login en probeer het opnieuw.
Customer service Representative
In this exciting position you can bring all of your energy and effectiveness to provide the best customer service possible. Your main objective will be to be in contact with our customers in the geographical area Benelux. You will inform and advise our customers (by phone or mail) about everything that concerns their request. You will handle all incoming orders and questions about our assortment, prices and stocks. This job not only requires the right answers that you will provide but also to proactively think along with the customers and offer them alternatives where possible.
You will be a great fit if your commercial awareness enables you to respond to opportunities and create upselling. Together you work with the central region customer service team to achieve optimal service. You will also have the opportunity to connect with various other departments to provide the best service possible. With your proactive and accurate way of working you will make the difference for our customers and your future colleagues.
Here's what you will be responsible for
- Build trusting relationship with sales representatives and customers in Benelux (making sure they know and understand what they can expect and when)
- Will work daily within JDE to accurately place orders, track orders, and manage all issues related to Mizuno accounts
- Answer all incoming correspondence in a pleasant, professional, courteous, and timely fashion
- Distribute sales corespondence to appropriate individuals in a timely fashion
- In charge of reports from the Order Book (inform sales reps about status of deliveries in a season and if needed make the necessary amendments)
- Work as a team with other Customer service representatives to manage business and support other teammates when needed
- Know how Key account portals work and know how to take the right steps and action
- Keep in touch with Logistics to track and follow orders and deliveries
- Process sports marketing orders all over Europe
- An accurate work attitude is essential to ensure that our customers receive their deliveries on time and complete
About you
- You have a MBO certificate (Dutch for post-secondary vocational education); working and thinking level
- Are an individual who is able to perform each essential duty to satisfaction
- Has 3-5 years customer service experience (preferably in the sports or fashion industry)
- Is fluent in both Dutch and English
- Has PC skills in Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) especially expertise in Excel
- Can handle several tasks simultaneously
- Is able to present information and respond to questions to the customers and sales representatives
- Is able to calculate figures and amounts such as discounts, interest rates, percentages, area, circumference and volume
Naar vacature
Meer vacatures van You will be responsible for
Meer Customer service Representative vacatures
Gerelateerde vacatures aan Customer service Representative
Customer Service Representative
Fedex Ground - Rotterdam
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally - Volledige vacature bekijken
Customer Service Representative German
Undutchables Recruitment Agency - Rotterdam
Customer Service Representative | German Rotterdam, reference 2024-01458 Job description We are seeking a bilingual candidate who can speak an Bi-lingual English. You will play a pivotal role as the initial point of contact - Volledige vacature bekijken
Customer Service Representative
Life Recruitment - Rotterdam
IntroductieVoor een logistieke opdrachtgever gevestigd in de Botlek zijn wij op zoek naar een fulltime Customer Service Representative. Het betreft een dynamische functie bij een geweldig bedrijf. Heb je affiniteit met de - Volledige vacature bekijken
Customer Service Representative Care Solutions
Eastman - Rotterdam
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works - Volledige vacature bekijken