Daily Banking Specialist with German language

Want to make a meaningful impact?
At ING our purpose is to empower people to stay a step ahead in life and in business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. In return we ask for your long-term commitment and involvement.

If this is the environment you thrive in, then apply and join us in changing the future of banking!
Our department WB Daily Banking & Channels Support is responsible for 1st line support to our clients on a new, cross-product Commercial Banking interactive channel. You’ll be working in an international team to support our clients worldwide with technical and functional support on this new channel, products and payments related questions.

Something for you? Be a part of an international changing environment where „Every day is a new day“
How are you contributing to ING?

• You will support our corporate clients for DB services in our portfolio
• You will be responsible for financial data investigation and analysis (operational topics, payment related questions)
• You will provide direct support to our corporate clients in banking operational workflow topics
• You will play an essential role in continuously improving our client satisfaction
• You will assist clients in detecting technical and functional issues with channel related services and use your extensive experience and knowledge to diagnose, prioritize, advise and resolve technical and functional problems
• You will identify and bring forward suggestions for continuous improvement, provide input for larger projects based on own experience and best practices
• You will maintain contact with clients and/or stakeholders and keep them informed about the progress of their request
• You will set-up clients on the new channel and related services and coordinate the end-to-end administrative process
• You will be responsible for data investigation and analysis to complete clients requests

Are you also someone who…

• has exceptional organizational, planning and time management skills
• coordinates activities and comes up with solutions
• is client-oriented, patient and attentive with clear and positive communication skills
• has English and German language knowledge
• is highly collaborative, self-driven with focus on delivery
• has attention to detail and able to recognize important information, research and make connections
• is flexible and comfortable in a fast changing environment
• uses MS Office

... Then you are our new Operations Specialist!

Wage (gross)

From 1 700 EUR/month

• By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Employee perks, benefits

Family

• Flexible working hours
• Up to 1 hour extra weekly with your loved ones; we reduced our weekly working hours to 38,75
• We celebrate your special moments – childbirth, wedding day and registered partnership contributions

After the first year

• Work in another department for the day/week/month (shadowing) and extend your expertise
• 3rd pillar contribution
• Extra vacation days
• Work anniversary award after 3 years

Other extra contribution

• New hire welcome package
• Online eshop where you can spend your cafeteria points
• Referral Program - 1000 EUR
• Life insurance contribution
• Team activities/buildings
• Employee awards recognition
• Variable Pay/Bonus
• Home office contribution 15 EUR/per month

Health and wellbeing

• Extra Personal Days-off, which may be used for any personal & wellness activity
• Extra Sick leave compensation
• Fruit, coffee, and tea at workplace
• Relax zones, Gym, Yoga room and Game room at our newly designed premises
• Enjoy our commonly shared library with old books
• Employee Assistance Program – External psychologists and psychotherapists are here to assist you by phone in case of need

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Questions? Just ask

ING Recruitment team
Ask by email
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ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

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