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Global Client Lead

This role is part of our Creative and Media team based in Rotterdam and Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients like Netflix, Canva, Foot Locker, Philips & Biscoff. JOB PURPOSEThe Global Account Lead is responsible for managing and nurturing the relationship with one of DEPT® key global clients. The role involves understanding the client's business objectives, delivering strategic marketing solutions, and overseeing the execution of campaigns across multiple regions.You will be seen as the client lead, ensuring seamless collaboration, effective communication, and the delivery of measurable results. The ideal candidate is both a strategic thinker and hands-on leader who thrives in a fast-paced, dynamic environment.KEY RESPONSIBILITIES Serve as the primary point of contact for key global clients, fostering long-term partnerships.Full understanding of DEPT® offering - knowing how our capabilities solve client problems in other domains and has the ability to coach (mentorship) Build and maintain strong, trust-based relationships with senior client stakeholders.Provide ongoing strategic counsel to clients, identifying new opportunities and areas for growth.Lead annual planning and strategy sessions with clients, ensuring alignment with their business and marketing objectives.Identify opportunities for cross-sell and upsell of agency services to drive account growth.Manage the account P&L, ensuring revenue targets and profitability goals are met.Monitor project budgets, scope, and timelines, ensuring all work is delivered within agreed-upon parameters.Negotiate contracts, retainers, and fees with clients to ensure profitable engagements. WHAT WE ARE LOOKING FOR 8+ years of experience in account management or client services within a marketing or advertising agency, with a focus on global or multi-regional accountsProven track record of managing large-scale marketing campaigns across diverse marketsThe architect - bringing every pieces together Has industry expertise - understands competitive context (vendor, audience, cross market pollinationStrong understanding of global marketing, branding, and digital strategiesYou have a passion for digital marketing, know how to convince others with your sales talent, and have the ability to give clients the best possible adviceExcellent communication, negotiation, and presentation skillsStrategic thinker with the ability to translate client goals into actionable marketing plans.Strong leadership and team management abilitiesFinancial acumen with experience managing account budgets and profitability.Familiarity with a variety of marketing disciplines, including digital, social media, creative, and media planning WE OFFER A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year. DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.You can discover even more employee benefits . WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts .

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