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Front Office Manager

What do we offer you?

• Good salary, depending on experience & knowledge
• 25 holiday days
• Travel allowance
• Company telephone
• Hilton’s worldwide Friend & Family travel discount
• All over the world 50% discount on F&B within the Hilton Family
• Complementary stay after probation period
• A fun, spirited workplace where we put people at the heart of everything and our colleagues get to be their true self!
• The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities

Job wise you are expected to:

• Be your authentic self. More friendly & less formal.
• Train the team and help them grow. Be a role model and ask for training courses if you think this will help them.
• Maximise room sales, increase room revenue by supervising effectiveness of room category upselling.
• “Read the room”, know what a guest would need. Train the team in extraordinary guest service!
• Check the incoming invoices for your department
• Monthly create outgoing invoices for individual guests that have an account with us.
• Double check if the processes are still as per brand standard and if they are still to your liking.
• Make sure we reach our Hilton honors goals and our online review Goal!
• Be a team player and create a nice team spirit between everyone! Plan team outages and team meetings.
• Make sure you have control of the quality and execution of your team
• In control of the safety of your team and hotel guests
• Financial control of your department (guest invoices/ billings, cashier, team budget and department expenses)
• Performing assessment/ performance reviews every year and half year.
• End responsible of the complaint handling
• Celebrate success & drive review scores!
• End responsible of the rota of the front office department, manage overtime and holidays
• Point of contact for external parties like: outsourced night company, bike rental company, taxi, local cool stuff etc.
• Monthly review of departmental costs & incomes.
• recruit and select new associates

Extra informatie

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