Inloggen - Registreer  

Production Planner

Logoplaste - Elst
Logoplaste is looking for a Production Planner to join our team in Elst. In this position you are reporting directly to the Operations Manager and you will be required to work as an integral part of the Supply Chain Team.
- Volledige vacature bekijken

Service Manager Valued Added Distributors Segway

SalesHuys - Tiel - 10-03-2025 Naar vacature  

  • Assertief en proactief
  • Binnendienst
  • Communicatie
  • Dynamiek
  • Engelse Taal
  • Ervaring
  • Klantgericht
  • Nauwkeurig
  • Oplossingsgericht
  • Overtuigingskracht
  • Proactief
  • Resultaatgericht
  • Servicegericht
  • Werkprocessen

Categorieën

Aftersales
Directie/Management
Finance
Inside Sales
Overig
Sales
Of bekijk alle categorieën

Online Service Manager Segway

Company Description

We have an open position for a Online Service Manager Segway. Segway-Ninebot is a global pioneer in high-tech electric mobility, dedicated to revolutionizing how people move. Our mission is to simplify the movement of people and goods, making life more convenient and captivating. Beyond leading innovation in micro-mobility, we are deeply engaged in service robotics and intelligent short-term transportation. With the headquarters stationed in Beijing, China, we focus on research, development, design, and distribution of cutting-edge short-distance transportation solutions. Segway-Ninebot Europe operates with branches in The Netherlands, Spain, France, and Germany.

General Description – Online Service Manager Segway

The Online Service Manager is responsible for overseeing the operation and performance of third-party call centers across multiple European countries. This includes managing day-to-day operations, ensuring excellent customer service, handling VOC management, and optimizing processes based on customer feedback. As an Online Service Manager, you are part of the After-Sales team of Segway-Ninebot and you will report to the Head of After-Sales Europe.

Key Responsibilities – Online Service Manager Segway

  • Team Leadership & Management
  • Lead, coach, and manage a team of after-sales hotline agents to deliver exceptional customer service
  • Develop and monitor team performance metrics, ensuring efficiency, quality, and customer satisfaction targets are met
  • Foster a collaborative, customer-first culture within the team
  • Operational Oversight
  • Oversee daily operations of the after-sales hotline to ensure smooth workflows and timely resolution of customer inquiries and complaints
  • Analyse call centre data to identify trends, improve processes, and implement corrective actions where needed
  • Monitoring workforce scheduling and resource allocation to optimize service availability
  • Training & Development
  • Conduct regular training sessions to ensure the team is up to date with product knowledge, troubleshooting techniques, and customer service best practices
  • Provide ongoing coaching and professional development opportunities to team members
  • Customer Experience
  • Work closely with internal departments (e.g., technical support, logistics, and sales) to ensure efficient handling of escalations and service issues
  • Monitor customer feedback to identify areas for improvement and propose actionable solutions
  • Reporting & Analysis
  • Generate regular performance reports for management, highlighting achievements, challenges, and recommendations for improvement
  • Stay informed about industry trends and customer service innovations to keep our processes and strategies competitive
 
Qualifications and Skills – Online Service Manager Segway
  • Bachelor’s degree in business administration, customer service or related field required.
Equivalent work experience may be considered
  • More than 3 years working experience in managing a customer service or after-sales support team (Ideally within the Consumer Electronics industry)
  • Experience working with a call centre software, CRM systems and performance metrics (e.g., KPIs, SLAs)
  • COPC VMO certification is a strong advantage
  • Fluent in English verbal and written plus at least one additional major European language
  • Advanced use of Microsoft Office
  • Customer-focused mindset with a passion for delivering exceptional service
  • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously
  • Excellent knowledge of customer service principles and practices
  • Detail oriented with strong aptitude for problem solving
  • Proactive and results-driven
  • Adaptable to changing business needs
  • Team player
  • Hands-on mentality
Interested in this challenge? Call, mail, app to Mirjam Middelhoven.
We are looking forward to hear from you!
📞 M:+31 6 10949840

📧 E: 
mirjam.middelhoven@saleshuys.nl

Why SalesHuys?

SalesHuys stands for a sustainable employment relationship between employee and employer. We think it is important that you, as a new employee, fit into the organization (culture) of your new employer, so that your talent can be deployed as quickly as possible in your new job. By offering an onboarding program, we ensure that you will feel at home faster in your new place, making you more involved, loyal and productive with the most important result: feeling happy in your new place!

meer...

Opslaan en terug Naar vacature

Meer vacatures van SalesHuys
Meer Service Manager Valued Added Distributors Segway vacatures

Gerelateerde vacatures aan Service Manager Valued Added Distributors Segway

Plant & HR Admin

Logoplaste - Elst
PLANT & HR ADMIN - ZOETERMEERLogoplaste is looking for a Plant & HR Admin for our facility in Zoetermeer. In this role you will support both the Management Team and the HR department administratively. You are aware of what
- Volledige vacature bekijken

Electronics Repair Technician

TD SYNNEX - Tiel
Job Purpose:As repair technician you are responsible for performing repair activities, including rework, dismantling, and data collection, as well as diagnosing and repairing equipment across various commodities, utilizing
- Volledige vacature bekijken

Manager Customer Service België)

SSI SCHAEFER - Elst
Over de functie Als Service Manager RM bij SSI SCHÄFER geef je leiding aan de afdeling Customer Service dat bestaat uit Resident Maintenance Managers van de verschillende sites, het team van Visited Maintenance en aan de
- Volledige vacature bekijken

Productie Manager

Spirit Support - Elst
Ben jij klaar voor een uitdagende rol in een dynamisch en groeiend productiebedrijf? Onze opdrachtgever, een vooraanstaand internationaal georiënteerd productiebedrijf, zoekt een gedreven en ervaren Manager Operations /
- Volledige vacature bekijken