Customer Service Representative Dutch French English Speaking Nh Anjana Makhan

Functieomschrijving

Job Description

• To receive and to load the orders in SAP (first time right) with all aspects like: lead time, INCO terms, price accuracy and validity, packaging, labels, documents, minimum order policy and so on.
• To monitor the order fulfillment process for the designated area of responsibility (geography and customer) and to provide proactive early warning communication on all bottlenecks and potential delays. To be accountable for this communication.
• To liaise closely with all concerned departments (e.g. logistics, planning, finance) to try to resolve the bottleneck whilst keeping the customer and/or sales force representative fully up to date at all times.
• To build excellent relationships with key contacts both at the customers and the sales representatives, colleagues in the different departments within the organization and the production plant in Germany.
• To load and maintain all (customer) master data that fall under the responsibility of the Customer Service department.
• Where any orders, quotes, prices or master data are not entered correctly into the SAP change them ASAP, clearly communicate this to the departments involved and ensure it is correct going forward.
• To coordinate (together with the sales representative) all communications between the Customer and internal departments ensuring timely delivery of all documents relating to legal and quality issues and specifications.
• To initiate and coordinate customer complaints in a timely manner
• To start up credit and debit note procedure (financial approval) and arrange the issuing of the respective credit or debit note for on-invoice related issues.
• To respond to order-related customer complaints ensuring that (via the sales representative) the customer is always given the information they require when they need it.
• To track promotional orders to ensure success and customer satisfaction.
• To respond to order-related customer inquiries. To understand from the customer or sales representative what is behind the request and then liaising with other departments in the organization to understand what possible implications on costs and process would be and to broker a solution which is acceptable to both the customer and the organization
• After receiving the proper promotional information from the sales representative take care of 

• To update and maintain pricing conditions at customer and SKU level (coming from the general contract plus promotions when needed) for all SAP transactions/t-codes.
• To actively participate in the meetings that are relevant for the incumbent regarding region/country and/or assigned customers (e.g. CBT), and whenever possible and needed to attend commercial meetings with Key customers.
• To support the sales force by providing data, reports and customer related analysis

Functie-eisen

• A Bachelor degree or equivalent level accomplished by working experience, with 2 - 3 years of relevant experience in customer service 
• Experience in food or pharma would be a nice to have
• Ability to effectively build and maintain strong working relationships with both internal and external customers;
• Strong communication skills;
• Used to be working in an international environment;
• Strong working knowledge of SAP and MS Office;
• Dutch, French & English are mandatory

Bedrijfsomschrijving

Locatie/Standplaats

Arbeidsvoorwaarden

• An independent, challenging and fulltime job within a great team in an international company;
• A competitive salary, including performance related variable reward and pension scheme;
• We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills.

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