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Hospitality Operations Specialist

• 0 - 1 jaar ervaring
• Taal: EN
• Operationeel
• Guest Relations / Receptie

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PLEASE APPLY HERE:

Are you a passionate and guest-centric individual who thrives on delivering exceptional experiences?
Do you have a passion for the hospitality industry and a keen eye for detail?
Would your friends and colleagues say you are pragmatic and take on any task with an open mind?
Do you love to troubleshoot and multitask?
If the above applies to you, you'd be a perfect fit for the 
Hospitality
 
Operations Specialist role at Bob W in Amsterdam.
We are looking for someone who brings positive energy and a can-do attitude to every task, whether working independently or as part of a team. As a Hospitality Operation Specialist, you will be the key person for reactive operations tasks, ensuring swift and effective resolution of any issues that arise. Your keen eye for detail will be crucial as you conduct housekeeping quality audits to maintain our exceptionally high cleaning standards and manage our partnerships with suppliers. Additionally, your strong time management skills, confidence in decision-making and experience in the hospitality industry will set you up for success in this role.

In this role, you will:

Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.

Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
Challenge conventional practices, pushing yourself and our teams to recognize best practices and identify opportunities for operational enhancements.
Establish, improve, and implement Bob's standard operating procedures.
Manage Health & Safety compliance within your assigned property.

Our 5-star candidate has:

Preferably, 1+ year of experience in the hospitality industry, specifically in apart-hotel or operations roles.
Passionate customer service-driven attitude for delivering world-class guest experiences.
Strong problem-solving skills, with the ability to proactively anticipate and address potential operational issues
Flexibility to travel between different properties across Amsterdam, preferably by bike.
Excellent communication and time management skills.
Keen attention to detail.
Fluency in English.
Preferably based in Amsterdam.
Solliciteren
Hospitality Operations Specialist - Amsterdam
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