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Support Engineer

We are an award-winning Insurtech for a reason. With our top-notch Software-as-a-Service platform (SaaS), we offer über smart and high-speed processing of car repairs at a fair price to our clients. Be it in the insurance, commercial fleet, or automotive industry. This would be impossible without our curious, innovative, and always ahead-of-the-game squad. Our Amsterdam team is looking for enthusiasts who will go above and beyond to make our clients happy and make a global impact. This is where you come in! As our new Support Engineer , it is your job to guarantee that clients achieve their desired outcomes using our platform and help them to be as successful as possible. Working closely with our Products and Development team, you are responsible for the technical support during and after implementation at our customers.  understanding the client's platform and product requirements; configuring the platform and setting up accounts; onboarding clients to the platform, realising a successful go live. Following the go-live, you will stay closely connected to the clients you onboarded. To ensure optimal user satisfaction you: act as the first point of contact providing support for platform-related questions; manage and resolve platform-related bugs, issues, and improvements; continuously monitor and improve the platform setup based on client feedback; order our support products (Jira, Help Scout). At the end of the day, you care about our clients. Based on your platform knowledge, you are able to understand their objectives and challenges and have an eye for what they aim to accomplish with our products. You will be part of the Customer Success team, who are: "looking for a real go-getter who is positive and creative in the face of any challenge. Someone who is energised by helping customers succeed." You… You enjoy experimenting with- and tackling technological challenges strong communication, relationship building and stakeholder management skills; a proven track record of being well-organised, paying attention to detail, being a problem-solver and both quality and deadline focused; an energetic drive and easily adapt to fast-changing conditions; skills to work independently and act as a self-starting, quick learner; fluent proficiency in Dutch and English; a good understanding of SaaS and engineering products is an asset PERKS BEYOND A NICE PAYCHECK Growth : be part of an internationally growing business and get time and € for professional development Inspiration : be part of a young, international team of intelligent minds; learn & co-create Responsibility : own what you do and be trusted to do it well and deliver Flexibility : work when & where you work most effectively; it’s the result that counts Fun : join our Milestone champagne celebration moments, fun lunch breaks, and Friday rooftop-drinks OUR (MAX.) 2-WEEK SELECTION PROCESS apply, so we know who we are dealing with join a phone call to exchange info and check our compatibility join us in a follow-up phone call/visit us meet part of the team and present a challenging case we do a reference-check we agree on terms and conditions you join us!

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