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Guest Service Supervisor

At Hilton Garden Inn Leiden we are currently looking for a Guest Service Supervisor on a fulltime basis. As Supervisor, you will supervise reception operations to ensure that all guests receive a high quality of service. The Supervisor interacts with guests and contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

Supervise accurate and efficient reception operations including check in/out procedures
Support Team Members in handling guest requests and enquires to ensure a positive outcome
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties

Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
Act in accordance with the front of house equipment and the property management systems
Conduct training programs on an ongoing basis
Carry out shift handovers and brief team members as required
Follow company brand standards
Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

Required skills and competences

A Front Office Supervisor at Hilton Garden Inn Leiden is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Committed to delivering a high level of customer service
Ability to work on your own or as part of a team
Able to work morning-, evening- and nightshifts.
We are convinced that you can help us to pursue our success. So, what is in it for you?

• Development opportunities through our extensive training offerings, personal development plans and coaching
• Career progression within our hotel, the Hilton hotels in the Netherlands and even internationally
• Travel the world! Use our unique travel program, Go Hilton, and receive substantial discount on hotel rooms all over the world and 50% discount on F&B
• A diverse and inclusive culture within our organization which has been awarded as Great Place To Work several times!
• A good starting salary, in which you can grow
• 25 paid vacation days
• Travel allowance based on your travel distance
• We work hard and play hard, we offer several nice team building and sports activities
• On a daily base, you will be able to enjoy delicious and healthy meals in our Team Member restaurant

But we also have many great Team Member Benefits at IHCP Hotels, such as:

• A bucket list program where we save money for your wish list
• Enjoy a complimentary overnight stay at the hotel you work for
• €250 no-sick bonus
• Annual complimentary overnight stay
• Recruitment incentive of €150
• Special rates at all our hotels
• Discounts with your IHCP Employee Card

This Hilton Garden Inn Hotel is a franchisee-owned and operated

Extra informatie

Status
Open
Opleidingsniveaus
Middelbare school
Plaats
Oegstgeest
Dienstverbanden
Fulltime (startersfunctie)
Gepubliceerd op
03-03-2025
Oegstgeest
|
Management vacatures
|
Vacatures supervisor
| Fulltime (startersfunctie) | Middelbare school
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