Business Support Officer

About the company

Job description:

• Act as first point of contact for new (potential) clients.
• Disseminate initial RFP information to relevant contributors.
• Create a compelling proposal or quotation that clearly conveys the company’s service offer, a strategic approach to meeting customer’s needs, key messages, values and competitive differentiation.
• In cooperation with Business Development Managers (BD), analyze customer’s needs to prepare proposals.
• Collaborate and coordinate with the Business Unit (BU) and relevant stakeholders in the process of timely preparing the proposal or quotation.
• Ensure that the proposal or quotation is in accordance with company policies and customer specifications.
• Working with BD to interact with or present proposal content to customers.
• Update and maintain quotation templates and other customer-facing documentation.
• Work closely and act as an intermediary between the BD and different BU experts and, where applicable, between clients and BU experts.
• Create and maintain client and commercial information up to date in the relevant systems: CRM, ComLims offer, ComLIMS quotation and eLIMS.
• Participate in various team projects to improve the workflow and optimize the Business Support processes related to the various LIMS modules.
• Store signed contracts and agreements with clients in the eLIMS Document Management database to keep database up to date.
• Maintain the LabAccess portal by enrolling new clients, updating contacts, providing support and customer service for LabAccess related matters, both internally and to customers.
• Perform other support duties, as needed.

Qualifications

• Master’s degree in Life Sciences with relevant laboratory experience.
• Knowledge and interest in (bio)chemistry, organic chemistry and/or analytical chemistry.
• Strong interest for business environment, capable and eager to combine both scientific and financial skills.
• Experience to work both in team and independently, ability to work towards long and short-term deadlines.
• Experience or ability to work with complex systems, such as LIMS systems.
• Capable of communicating with different stakeholders within the company and with customers.
• Required proficiency in English. Dutch language is an asset.
• Analytical mindset and creative problem-solving attitude.
• Excellent organizer with good time management skills.
• Able to work in a team and closely collaborate daily on multiple group projects.
• Proactive and willing to take action in front of complex situation to promote resolution.

Link to vacancy:

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