Senior Process Consultant - Customer Journey
hays-nl - s-Hertogenbosch
Senior Process Consultant - Customer JourneyBusiness & Process Improvement - Process ConsultantCompany The company is an operator of European energy networks and energy-related infrastructure, as well as a provider of - Volledige vacature bekijken
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Explora Journeys is looking for Business Relationship Lead
Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group`s hundreds of years of maritime expertise, our fleet of six luxurships (currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.
An exciting opportunity exists for a talented
Business Relationship Lead
to join our newly created luxury travel brand Explora Journeys and lead specific assigned strategic accounts to grow market share, create bias and brand loyalty, identify new business development opportunities and grow the brands visibility in BeNeLux. This role is field based in Netherlands or Belgium.
Scope of the role:
Collaborate with peer Business Relationship Leads to leverage sales distribution networks and marketing platforms ensuring brand consistency, policy and pricing integrity. To work with broader cross-functional stakeholders, ensuring business success.- Lead and manage defined Go-to-Market strategy for assigned region in terms of key accounts and business development initiatives. Implementation of all sales plans, strategies as defined by leadership.
- Develop best in class relationships that shift share and grow partner loyalty to achieve and exceed KPIs through a focused communication plan.
- Executive business review meetings and leverage performance data to support revenue generation.
- Manage with leadership and the Global Trade Marketing Lead all cooperative marketing plans, ROI and regular partner performance reviews, QBRs against targets. Lead any Pay for Performance plans with partners.
- Promote group, incentive and charter business from assigned accounts.
- Manage assigned budget and Forecast Process with an expert understanding of channel mix and acquisition cost impact.
- Effectively utilize all Sales tools, to include Salesforce, E-Learning.
- Maintains brand and product visibility by participating in the appropriate trade partner events.
- Embrace and professionally execute educational visits.
- Acts as a role-model for brand values as an ambassador and broader corporate citizen.
- Demonstrates Crisis Management expertise and reliability.
- A minimum of 10 years of sales experience in both Luxury and Hospitality is required.
- Luxury cruise experience is a plus.
- Excellent sales network and reputation. Known contact base and high knowledge of partners / key accounts in region.
- You work collaboratively and establish constructive professional relationships externally with partners and within the organization
- Strong planning, organizational and budgeting skills
- Ideally technically capable to use reservation and CRM platforms (Versonix and SalesForce skills an advantage)
- Fluent in oral and written Dutch as well as in English is a must, French is a plus
- Ability and flexibility to travel minimum 50% of the time VISA REQUIREMENTS Right to work in Europe
Contact
suzanne.kochen@explorajourneys.com
for more information!
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