Front Office Manager
Motto by Hilton Rotterdam Blaak
Rotterdam
- Fulltime
- 2 - 5 jaar ervaring
- Taal: NL / EN
- Leidinggevend
- Guest Relations / Management / Receptie
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What do we offer you?
- Good salary, depending on experience & knowledge
- 25 holiday days
- Travel allowance
- Company telephone
- Hilton’s worldwide Friend & Family travel discount
- All over the world 50% discount on F&B within the Hilton Family
- Complementary stay after probation period
- A fun, spirited workplace where we put people at the heart of everything and our colleagues get to be their true self!
- The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities
Job wise you are expected to:
With your experience, I don’t think I have to explain how your day will look like.. But hereby some highlights of what Motto finds important.- Be your authentic self. More friendly & less formal.
- Train the team and help them grow. Be a role model and ask for training courses if you think this will help them.
- Maximise room sales, increase room revenue by supervising effectiveness of room category upselling.
- “Read the room”, know what a guest would need. Train the team in extraordinary guest service!
- Check the incoming invoices for your department
- Monthly create outgoing invoices for individual guests that have an account with us.
- Double check if the processes are still as per brand standard and if they are still to your liking.
- Make sure we reach our Hilton honors goals and our online review Goal!
- Be a team player and create a nice team spirit between everyone! Plan team outages and team meetings.
- Make sure you have control of the quality and execution of your team
- In control of the safety of your team and hotel guests
- Financial control of your department (guest invoices/ billings, cashier, team budget and department expenses)
- Performing assessment/ performance reviews every year and half year.
- End responsible of the complaint handling
- Celebrate success & drive review scores!
- End responsible of the rota of the front office department, manage overtime and holidays
- Point of contact for external parties like: outsourced night company, bike rental company, taxi, local cool stuff etc.
- Monthly review of departmental costs & incomes.
- recruit and select new associates
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