Teamlead Customer Success

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How will you influence the company's growth?
Hospitality at the center
We employ ambitious hospitality experts
Challenging work
Seek challenges outside of your comfort zone
Open company culture
Informal and transparent working environment
Description
Are you skilled at multitasking, have a knack for hospitality, flexibility, customer friendliness, and an exceptional problem-solving attitude? Then we’re looking for you! At our office in Nieuwegein, we urgently seek a Teamlead Customer Success to lead and guide a close-knit team in every sense of the word. We value your potential and enthusiasm slightly more than your experience.

VIPS PMS
.

Who Are

We?
At VIPS PMS, part of Freetime Hospitality BV, we foster an informal atmosphere where everyone dedicates themselves daily to our clients. We have been a leading name in reservation software for over 25 years, serving bed & breakfasts, hotels, and conference centers across the Netherlands.

To expand and support our Customer Success department, we are looking for a stress-resistant Teamlead Customer Success for our Nieuwegein office.
Job description
.

What Will You

Do?
As the Teamlead Customer Success, you will bring structure to the Customer Success department and help further professionalize it. You’ll lead the daily stand-up meeting, discussing priorities with the team. You are the link to Product, Sales, and Consultancy departments.

You’ll prepare schedules and reports, using these to implement improvements.
Besides being the point of contact for the Customer Success team, you’ll also connect with our clients via phone and email. You actively assist in solving problems, answer user questions about our reservation and point-of-sale systems, and perform regular remote maintenance on client systems.

Flexibility is essential, as participating in the on-call services is part of the role.
In short, you and your colleagues ensure that our customers are assisted in a friendly and efficient manner.
Good to know
.

What Do You

Get From Us?

• A role with substance, responsibility, and growth opportunities;
• Excellent conditions: competitive salary, 24 vacation days, and relevant allowances. We also consider your future with a collective pension plan;
• Everything you need to perform your role effectively, including a laptop and phone for use, a sit-stand desk, free fruit/snacks, and plenty of coffee and tea;
• A position within a dynamic, growing organization where atmosphere and team spirit are essential. You’ll have room to learn, including through trial and error. We share knowledge and enjoy memorable company outings;
• Focus on personal development;
• Daily team lunches – leave your sandwiches at home;
• Working in an international environment.

Requirements
.

What Do We

Get From You?
Because we work with a relatively small team, fitting into our culture is important. We’re interested in your past experience, but your potential and eagerness to learn and grow are even more valuable. Strong soft skills are also essential; you know how to manage customer expectations and guide and motivate a team.

In addition, you have:

• A minimum of an MBO-level diploma;
• Knowledge of the Zoho ticketing system;
• Preferably knowledge of PMS and an affinity with hospitality;
• Proficiency in both Dutch and English (German is a plus);
• A desire to learn something new every day.

Do we have a match?
Do the position and our company appeal to you, and do you want to bring out your best (almost) every day? Apply now through the button below.
If you have any further questions, please contact our Corporate Recruiter Coen Brouwer via
careers@vipspms.com
or
+31 6 511 56 023
.
Apply to this vacancy
For Who?
Revenue Manager
Sales & Marketing
General Manager
Operations Manager
Front Office Manager
IT Manager
Hotel Types
Boutique Hotel
Conference Hotel
Hotel Group
Full Service Hotel
Budget Hotel
More Info
Support
Pricing
Contact
Vacancies
Legal
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Contact
Nevelgaarde 20
3436 ZZ - Nieuwegein
Nederland

Sales:
+31 88 130 44 00

Support:
+31 88 130 44 44
info@vipspms.com
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