Customer Service Representative

Ampleon Netherlands B.V.
Nijmegen
05-03-2025
31-03-2025
Solliciteren

Intro

You are going to be part of

the global sales operations team operating from the Ampleon headquarters based in Nijmegen.

A look into the life of a Customer Service Representative

You will be a linking pin between the assigned customers and Ampleon internal teams regarding component supply, order intake, and accounts receivables.

Wat vragen wij

Uren per week
40
Opleidingsniveau
BSc

Vacature

Functieomschrijving

Your main tasks and responsibilities:

• Intermediary for customers with internal departments (a.o. Sales, Technical Service, Production, Transport Planning) in order to:
• Manage daily inquiries regarding orders & delivery status, track & trace, logistics configurations, stock availability
• Keeping customers informed, setting and following up on commitments especially for critical part items to ensure customers' productions run smoothly
• Open order book reporting
• approved NPI/sample invoicing and seeing through till completion
• Creating delivery note orders and following up on their logistics status
• Expedite urgent and delayed shipments to customer’s premises
• Promptly resolve a customer complaint, return, invoice, and stock reconciliation.
• Order Management
• order placement, validating orders, and/or allocation for products based on forecast & Policies
• Control SAP for customer service and planning execution; (including product allocation)
• Customer Master data validation
• Plan, communicate and adjust customer order-book
• Drives customer KPIs and balances with Ampleons goals/interests
• Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, promotion of product availability, and driving fast and positive responses to un-forecast/off-contract inquiries from customers
• Supporting role in QBRs,
• keeps track of and performs regular face-to-face business reviews with counterparts at all key customers to review a.o. performance, order coverage, review lead times and forecast and resolve supply issues
• links with the account managers to the relevant departments and supports follow-up.
• Identify business process improvement opportunities that optimize efficiency and improve service
• Assigned projects in the field of sales or supply chain as agreed with the manager

Functie-eisen

Your profile

• Bachelors degree
• 2-5 years of working experience in customer service and or planning, more is a plus
• Affinity with the customer service role and planning principles and topics (words like Material, Factory, Supply, S&OP, Demand, Accounts Receivables resonate with you)
• SAP or other ERP experience is a must
• Good written and spoken English
• Teamplayer, able to work with various departments and teams of which some are not co-located, you will work with different cultures and in different languages daily.
• Driven individual that continuously wants to develop and learn and goes the additional mile.
• Strong analytical skills, greatest attention to detail and accuracy
• Ability to work under pressure
• Last but not least, obviously very customer focused, internal and external

We offer you

• A position in an international environment with over 35 nationalities working in cross-functional teams across 18 locations
• A ‘flat’ organization: informal, flexible, no-nonsense and hands-on
• Growth and learning opportunities to develop yourself in Ampleon
• A competitive salary package including a bonus program
• A variety of inspiring events throughout the year, such as various development activities, sports and family events and many more
• An excellent pension scheme at PME
• 25 holidays and the ability to buy extra leave days
• A bicycle plan (tax advantage for bike and accessories)

meer...

Naar vacature

Meer vacatures van Hip Bv
Meer Customer Service Representative vacatures