ICT Project Engineer Senior ITSM

Infrastructure & Cloud
Location
Bern, Switzerland
Type
Contract
Developed Service Management for Building and Plant Technology

Initial Situation:
 
The real estate operations of LBA will use ServiceNow to manage and control service management processes and building technology/plant components as new management levels are established on the NDP.

Task:
 
Define and implement ServiceNow for the future operation of real estate (newly developed service management). This challenge requires in-depth knowledge of 

IT service management solutions
 as well as 
specialized expertise in the ServiceNow platform
.
Developed CMDB for Domotic Devices and ICT
The 
Configuration Management Database (CMDB)
 serves as the central tool for managing assets and configuration items (CIs) for both building technology systems and ICT components.
The goal of CMDB development is to define and implement the 
optimal management of system parameters and IT components
.
We are available at any time to answer any questions you may have.
ServiceNow Specialist – Long-Term Contract (Full-Time Freelance)
 
 

Location:
 
Bern, Switzerland (Initially 3 days per week on-site, then flexible)
We are looking for a 
ServiceNow Specialist
 to support the development of service management processes for 
building and plant technology
 within a real estate operations environment.

Key Responsibilities:

Service Management Implementation:
 
Define and configure ServiceNow for the future operation of real estate service management.

CMDB Development:
 
Establish a Configuration Management Database (CMDB) for 
domotic devices and ICT components
, ensuring optimal management of system parameters and IT assets.

Process Optimization:
 
Align ServiceNow implementation with IT service management best practices and business needs.

Required Expertise:
Strong 
IT service management (ITSM)
 experience.
Extensive knowledge of 
ServiceNow
 configuration and deployment.
Experience with 
CMDB development
 for both building technology and ICT assets.
Ability to define and implement efficient 
service management solutions
.

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