Helaas bent u niet ingelogd, login en probeer het opnieuw.    

Senior Director, Technical Support

Full-time / part-time
Full-time
Functie
Klanten­service
Soort opleiding
HBO of WO
Taalvereisten
Engels
(
Vloeiend
)
Nederlands
(
Vloeiend
)
Je carrière begint op Magnet.me
Maak een profiel aan en ontvang
slimme aanbevelingen
op basis van je gelikete vacatures.
Profiel aanmaken

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

The Senior Director, Global Support EMEA will lead the Network Security support organisation as part of the Global Customer Services (GCS) organization. The position encompasses the leadership, operational excellence and transformation of our support teams across all support service offerings. Additional areas of focus include partner management and forging deep, collaborative relationships with field and sales leadership, strong engineering engagement as well as delivering a unified customer experience with peers in the Professional services and Customer Success organisations.

The EMEA Support Senior Director will use enterprise technical support industry best practices to drive operations, transformation, and influence teams both internally and outside of the support organization.

The EMEA Support Senior Director continually evaluates Support’s performance to measure success, determines opportunities and gaps, and drives resolution of prioritized efforts and projects. This position is responsible for driving support KPIs, operational health, process improvement, adoption and implementation, and more. Key areas of process management oversight include: case management, knowledge management, measuring and reporting customer health and satisfaction, data quality and integrity, product feedback loop, compliance, etc.

Your Impact

Drive an operational rigour that meets the needs and requirements of the business and is aligned with global delivery teams.
Establish an energetic and empowered culture that attracts, motivates, and retains talent.
Understand and take corrective actions based on data analytics, operational reporting, and analysis.
Enforce established processes, create new process where appropriate
Drive operational improvements through the use of relationship building and high quality data.
Manage Customer Support projects as needed
Provide professional development for all team members
Work across the organization to define, establish and support cross-functional solutions.
Establish strong working relationships with peers to drive customer-oriented solutions, which continually improve their support experience.

Your Ideal Experience

Leading, building and developing high performing technical support teams with world class metrics.
Proven Customer focus and advocacy.
Driving collaborative relationships with product development teams with demonstrable outcomes that influence product quality, serviceability and supportability.

Forging strong relationships with Sales and Pre-sales organisations.
Unified customer health management experience with Professional Services and Customer Success organisations.
Participate in the development and execution of transformational projects.
Ten (10) + years’ management experience, leading a technical support organization as part of an international 24x7x365 enterprise support organisations.

The Team

Our Technical Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.
Volledige vacaturetekst bekijken
Palo Alto Networks
Connecten
At Palo Alto Networks, we foster a culture of innovation, authenticity, and collaboration. This focus helps to advance our mission of protecting our way of life in the digital age by preventing successful cyber attacks.

meer...

Naar vacature

Meer vacatures van Palo Alto Networks 833302
Meer Senior Director Technical Support vacatures

Senior Platform Trading Manager - TEMP

Purpose & Overall Relevance for the Organization: This role is to support the development of the Partner Program (marketplace business model), a sales channel for our Digital Partner Commerce (DPC) business in Europe. The Sr.
1 dag geleden- Volledige vacature bekijken

Senior CG Art Director Automotive (AI-Driven)

At INDG we're looking for a Senior CG Art Director, who will be responsible for continuous creative oversight and creation of stills for our wide range of clients in the automotive industry. INDG does all things 3D, focusing
4 dagen geleden- Volledige vacature bekijken

Managing Director Cybersecurity

Job description As a Managing Director in Cybersecurity you will support Sia’s growth by using your business development, sales, account management and content expert skills. You will be working together with a highly
4 dagen geleden- Volledige vacature bekijken

Senior Director Tech Risk Operations

Responsibilities:Reporting to the Chief Security Officer you will shape our cybersecurity, safety, trust, and fraud risk management efforts. You will lead and develop a team of 70 full-time employees at Booking.com, and work
5 dagen geleden- Volledige vacature bekijken