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Customer Support
in de branche overig
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USG People The Netherlands
Customer Support
BredaOverig
Fulltime
19-04-2021
€2,414
HBO
We are looking for a customer support employee for an international pharmaceutical organization in Breda. Do you have experience in logistics and even in a pharmaceutical organization, then read on! When you start, you are responsible for the following tasks: Daily business support; Act as 1st line support for ERP systems for the EU supply chain in the field of OTC & PTS such as ERP, reporting tools and systems; Access management and training for business users, troubleshooting; NC support for systems and system improvements. EDI installation and IDOC monitoring; Own preparation of single and annual performance KPIs of departments; Ownership of part of the master data maintenance in the ERP system. Own full / partial month and year end activities for the EU supply chain. Product launch assessment for sales area data from the point of view of the ERP system; Share management; Monitors stock comparison and fixes performance-related issues on a daily basis; Communicates problem-related topics with local service providers (LSPs); Support process improvement initiatives and projects as a Business Tester to perform user acceptance tests for system changes and related documentation.
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