Customer Support Specialist - English & French
INDG - Amsterdam
Your missionAs a Support Specialist, you will be responsible for helping our English & French-speaking customers understand the Talent Management Suite, that enables People teams to improve the full employee lifecycle with a - Volledige vacature bekijken
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Customer Care French Nh Maryem El Kouaa
Do you get energy from helping customers? Are you enthusiastic, customer oriented and Native in French? Then you are the Customer Service Employee we are looking for!
For one of our clients we are looking for a Customer Service Employee who is a Native French. In this position you will start the 24th of September. You will be working in the media industry at a fast growing organisation. You will be responsible for helping customers with specific questions and complaints. As a Customer Service Representative you will also be the connecting link between the customer and the organisation. You will be building long lasting relationships with your clients and you will deal with complaints and offer appropriate solutions. You are naturally capable of handling the work flow during hectic work hours like a real multitask-er!
The Customer Service Representative is responsible for answering customer phone calls regarding complaints, address changes and returns.
Key Responsibilities:
- Helping customers via e-mail and phone with their complaints
- Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery
- Building long lasting relationships with your clients
- Exchanges complex information with customers to solve problems within company's procedures and/or provide ongoing support to ensure customers are satisfied
- Discusses, accepts and follows up on customer service complaints
Education/Experience:
- Bachelor's degree
- 2-year Customer Service experience or supply chain related experience.
- Attracted by- and willing to work in an environment which is very dynamic and subject to change.
Skills:
- Excellent communication and interpersonal skills required.
- Problem solving attitude
- ERP experience (Oracle) a plus
- Working knowledge of MS Office (Excel).
- Attention to detail
- Ability to multi-task
- Ability to work independently as well as in a team
- Fluent English and French is a must
Job Offer
- A competitive salary depending on experience
- You come to work for a fast growing international company
- A stimulating working environment with a lot of opportunities
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Voordelen
- Evenementen voor werknemers
- Referral bonus
- Flexibel rooster
- Game kamer
- Sport abonnement
- Korting op mobiele telefoon
- Kantine
- Parkeren
- Professionele ontwikkeling
- Pensioen / Pensioenplan
- Reis kosten vergoeding
- Reis kosten vergoeding voor OV
- Vakantiedagen
- Auto van de zaak
- Werken vanuit huis
Salaris
€ 2.100,00 - € 2.700,00 /maandmeer...
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